Hours of Operation
We try to process all orders in a timely manner. Our website takes orders 24-hours a day, however, up time and availability are not guaranteed since run by real mommies. Our website may occasionally be offline for upgrades or other required Sili maintenance for extended periods of time. Order fulfillment takes place during our normal hours of operation: 8am-5pm (PST), Monday through Friday. The Sili Company does not guarantee delivery dates and times; Shipping dates and times provided by The Sili Co. are estimates for customer convenience only.
International Policies
We reserve the right to refuse sales to any foreign country that has high fraud rates of return or systems of laws that make doing business prohibitive.
First Class Mail Delivery Option (to Canada)
This delivery method will not provide you with a tracking # or insured value of the product. The Sili Company will not be responsible for lost or damaged packages. By selecting this shipment method, you are accepting responsibility for the package and its value. The Sili Company will not refund or offer compensation for lost, unreceived or damaged packages. The Sili Company recommends insuring your purchase by selecting Priority International Shipping.
Sales Tax and Order Minimum
Sales tax will be added to all orders, where applicable. There is no minimum order required for purchases.
Cancellations
Cancellations may only be accepted within 24 hours of placing the original order or before shipping, whichever is earlier. Cancellations must be received in writing via email to customerservice@thesilico.com
Shipping
We make every effort to minimize shipping costs. We use minimal packaging and shipping options to decrease our impact on the environment. We use custom boxes to avoid dimensional weight overcharges or excess packaging. There is a $1.00 handling fee for all purchases.
Damage Claims
Damages are rare. However, if your product is damaged in shipping, do not discard any packing materials. Please notify The Sili Co. right away so we can file claim and make arrangements for the damaged shipment to be picked up. Your product(s) will be replaced or a full refund issued.
Refunds and Exchanges
For Direct Consumers
(Customers who purchased product directly from The Sili Company)
Customers have 30 days to return any new and unused purchases for a refund or exchange. Product must include all original packaging and hang tags to be accepted for a return or exchange.
The Sili Company does not accept returns for any used product. In the rare instance that a product may be defective, you may email customer service at customerservice@thesilico.com.
All return-shipping fees are at the consumer's cost.
Refund requests must be received in writing via email to customerservice@thesilico.com. Please include your order ID / confirmation number for faster processing. Once your return is received at our offices, we will issue a full refund for the product(s), to the original method of payment, assuming the product(s) is fully intact and undamaged.
The Sili Company does not accept returns or exchanges for any item(s) purchased through a third party retailer/dealer. Please review the return/exchange policy for the specific retail outlet you purchased your Sili Squeeze™ from.
Use of the Website
By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.
Trademarks
The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.
External links
External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
Warranties
The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.
Disclaimer of liability
The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Conflict of terms
If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Severability
Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
Applicable laws (choice of venue and forum)
Use of this website shall in all respects be governed by the laws of the state of California, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the California courts located in Orange County, California, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.
